Mapping the healthcare journey for patients who contact NHS 111 with urgent oral health needs, CY P09 24 03

Urgent dental problems are a common reason for calls to the NHS 111 telephone service in England, but there is a lack of research about what happens to these callers after the 111 phone call, including whether they see a dentist promptly.
We are going too identify cases where a call was made to NHS 111 and find out if they result in the caller seeing a dentist promptly following the call. To do this, we intend on using the Connected Yorkshire research database. This holds anonymous linked healthcare data for approximately 1.2 million citizens who live in the Bradford and Airedale region. Linked data enables us to ‘follow’ a patient and see how they access healthcare services. Recently, the Connected Bradford database has added data about patient’s use of dental services, so for the first time, we will be able to see how well patients with urgent dental problems are looked after.
We would also like to see whether there is any evidence of health inequalities. We will compare callers living in more deprived areas with less deprived areas to see if there are any differences in the time taken to see a dentist and distances travelled from patient’s homes to a dental practice for treatment.

01/03/2022

2 years