The Role of Clinician Involvement in Enhancing the Efficacy of Telephone-Triage Systems for Urgent Care in the NHS, CY P09 24 06

This study investigates how the involvement of clinicians, such as doctors and nurses, in the NHS telephone-triage system (NHS 111) can improve the quality and safety of urgent medical care. When people call NHS 111 with urgent health concerns, their symptoms are initially assessed by non-clinical Health Advisors using Pathways algorithm. However, when cases are complex or uncertain, these advisors refer the calls to clinicians for further evaluation. Our research aims to determine whether clinician involvement leads to better patient outcomes (less unnecessary ambulance dispatched and ED references) and to compare these outcomes between primary (111) and emergency (999) care settings. The findings of this study could help enhance the efficiency of urgent care services, ensuring that patients receive the right level of care at the right time.

10/11/2024

2 years