In 2022, nearly 1 in 5 callers to the NHS 111 telephone service in England ended the call before speaking to a health advisor. There is a lack of research about why this happens and no evidence about what callers do after ending a 111 call before triage, and whether they seek help from other healthcare services. We are going to identify callers to NHS 111 and try to decide how urgent their healthcare need was around the time of the call. Because we will not have any assessment information for callers who do not speak to a healthcare advisor, we will see which service a caller accesses after the 111 call. Based on this, their healthcare need will be placed into one of the following categories: self-care, urgent care or emergency care We will compare callers who do speak to a healthcare advisor at 111 and those who do not, to see if there are any differences between them. To do this, we intend on using the Connected Yorkshire research database. This holds anonymous linked healthcare data for approximately 1.2 million citizens who live in the Bradford and Airedale region. Linked data enables us to ‘follow’ a patient and see how they access healthcare services.
01/03/2022
2 years
